Posts Tagged ‘voices of main street’

Chris has been in business for 27 years so he knows how to stay in business during good times and bad:

His advice keep up or increase quality, decrease quality and give some low-end options for people who can’t afford a $20 steak but can afford a $9-$12 meal.

It sounds like some business didn’t take that advice:

The manager of Don Otto’s – a recently shuttered food market in the South End – is blaming neighborhood patrons for its untimely demise, cooking up an angry message to fair-weather fans of the Tremont Street eatery.

Blaming the customer? It gets better, or worse depending on how you look at it.

“People don’t understand their purchases make a difference, and that by buying something that wasn’t exactly what you want, it gets you closer to what you want. It’s an investment.”

It’s not our job to provide you with what you want. It’s the customer’s job to buy what you don’t want to keep me in business.

And unlike Tom Kahale advice Don Otto’s believes price should be no object.

Among their customers were U.S. Rep. Barney Frank and Mayor Thomas M. Menino, who has stopped by for their locally made lasagna. But in this economy, $28-per-pound steak and $8 cartons of eggs was not a recipe for success.

The arrogance is simply astounding. That’s why Don Otto’s is out of Business and Williams is about to start its 28th year without the advantages of a major metropolitan area or customers like Tom Menino or Barney Frank.


Alena Eisenhower runs the Dessert Bar Sweet at 305 Shrewsbury Street in Worcester, she talks about running and opening a business in a bad economy:

If the president had more people like this on his staff maybe we’d be doing better.

You might remember that a while back I asked Mike Romano if the poor economy is hurting him, he reported that it wasn’t so bad because a lot of people who would normally go out to eat were now buying high quality meats and eating at home.

Likewise I was down at Viola’s Fitchburg Tire and asked Ray if the Michelin tires were selling worse in a bad economy. (As a rule you pay a lot more for a Michelin Tire than any other brand but the quality is very high.)

Ray Said the Michelin’s were doing great and explained #1. People were buying Michelin’s because they needed cars to last longer and Michelin’s helped, #2 People who have the money will always buy the best #3 Brand loyalty, he bluntly stated that once someone tries Michelin’s they tend to stick with them.

I asked if these tires are really that much better, Ray insisted they were and as you might recall he know more about tires than most.

Moran Square Diner The Sunday of Labor day weekend

If you have watched Mike Barnicle on TV you have probably heard him say the phrase “The people at Moran Square Diner” when talking about the average person and what he thinks.

Well the Moran square diner is a real place that has been cooking breakfast and lunch for people for

You don't get more old fashoned than that menu board

over 70 years. It’s named after Fitchburg Native Pat Moran who played 14 seasons in the major leagues. He played on both Chicago Cubs world series teams ( 1907 & 1908 ). but is best remembered for his 1919 World Series victory in 1919 (with some unsolicited help from disgruntled White Sox Players) as manager of the Reds. That’s a shame as the hardball times says Pat Moran might be the most underrated manager in baseball history.

Your breakfast cooked right in front of you

.wife and youngest stopped down for breakfast there today and the family was hard at work dealing with the Sunday rush. If you are looking for fancy this is definitely the wrong place for you, but if you want a good breakfast in a quaint old fashioned dinner cooked to a T this is the place. You will be hard pressed to find a better sausage patty and eggs.

When I told Mary during breakfast that I would write a post about the place she smiled, She was really surprised when I came back 15 minutes later camera in hand.I showed up after breakfast camera in hand.With the Sunday Rush on Chris had absolutely no time to talk to me, but Mary was able to find some time after a little wait. I didn’t mind. I enjoy a watching a master at work. You might not think of short order cooking as an art to master but then again you haven’t tried his breakfast and just watched as he goes through order after order.

Working steady

When you make your living $5-$6 dollars at a time you have very little room to factor in a bad economy so if you want some advice on making it in a diner, I’d listen to what Mary has to say. BTW I was actually surprised to find out that Cousin Mary and her Husband Chris are only the 2nd owners in all of those years. I still think morning Joe should broadcast from here some day

BTW somehow this post got mixed up with a post in defense of Stacy McCain that I put up earlier