Chris has been in business for 27 years so he knows how to stay in business during good times and bad:
His advice keep up or increase quality, decrease quality and give some low-end options for people who can’t afford a $20 steak but can afford a $9-$12 meal.
It sounds like some business didn’t take that advice:
The manager of Don Otto’s – a recently shuttered food market in the South End – is blaming neighborhood patrons for its untimely demise, cooking up an angry message to fair-weather fans of the Tremont Street eatery.
Blaming the customer? It gets better, or worse depending on how you look at it.
“People don’t understand their purchases make a difference, and that by buying something that wasn’t exactly what you want, it gets you closer to what you want. It’s an investment.”
It’s not our job to provide you with what you want. It’s the customer’s job to buy what you don’t want to keep me in business.
And unlike Tom Kahale advice Don Otto’s believes price should be no object.
Among their customers were U.S. Rep. Barney Frank and Mayor Thomas M. Menino, who has stopped by for their locally made lasagna. But in this economy, $28-per-pound steak and $8 cartons of eggs was not a recipe for success.
The arrogance is simply astounding. That’s why Don Otto’s is out of Business and Williams is about to start its 28th year without the advantages of a major metropolitan area or customers like Tom Menino or Barney Frank.