I thought apple was the company of the people?

Posted: April 28, 2009 by datechguy in tech
Tags: ,

I think that Apple might actually be a business out for profit:

Reports of cracked hinges on the laptop are nothing new, but we always assumed Apple would eventually ‘fess up to the problem and comp those repairs. Sadly, that doesn’t seem to be the case, and we just got another report of a hapless MacBook Air owner who has a broken hinge that Apple says will cost $800 to repair, despite the fact the laptop is under warranty. Our own MacBook Air Rev. A had the exact same problem — the hinge becomes loose over time, then suddenly catches and cracks from normal use, it’s not from undue stress — and Apple did the repair for free, but only after we escalated the issue to a manager, who let us know how very nice of them that was. From reading various reports, that seems the exception to Apple’s repair policy, which lists this sort of damage as “accidental,” and we’re wondering how widespread this issue may be.

This would make a very interesting Mac vs PC counter ad.

Via Glenn.

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